Terms of Service

Last updated: 29 July 2026. This version replaces all earlier versions.

These terms govern your use of the e10 Infotech website and set out the general framework for work we do for clients. Please read them before you use the site or engage us.

§011. Acceptance

By accessing this website or engaging our services you agree to these terms. If you do not agree, please do not use the site. If you are accepting on behalf of a company, you confirm you have authority to bind that company.

§022. Who we are

e10 Infotech Private Limited is a company incorporated in India with its development centre at B-110, Bhoomi Hills, Thakur Village, Kandivali East, Mumbai, Maharashtra, India 400101. References to e10, we, us and our mean that company.

§033. What we provide

We provide software and digital services, including custom software development, web and mobile application development, ecommerce builds, AI and machine learning integration, cloud and DevOps work, branding and creative design, and digital marketing and growth services. The current range is described across our services pages.

§044. Website licence

We grant you a limited, revocable, non exclusive licence to view this website for your own information and for evaluating whether to work with us. You may not copy, republish, scrape, mirror, resell or systematically extract the content, code, design or data, or use it to train a model, without our written permission. All intellectual property in the site remains ours or our licensors.

§055. Client engagements take precedence

These terms cover general website use and set a baseline. Actual work is governed by a signed proposal, statement of work, master services agreement or purchase order. Where those documents and these terms conflict, the signed project document wins for that project. No work begins before the scope is agreed in writing.

§066. Fees, invoicing and taxes

Fees, milestones, currency and payment terms are set in the project document. Unless it says otherwise, invoices are payable within the period stated on the invoice, taxes and statutory levies are charged in addition where applicable, and bank charges on international transfers are borne by the payer. We may pause work on overdue accounts after giving notice. Quotes are estimates until countersigned and expire after the period stated on them.

§077. Intellectual property in the work

Ownership of deliverables is defined in the project document. As a general position, on full payment we assign to the client the bespoke deliverables created for that project. We retain ownership of our pre existing materials, internal tooling, frameworks, know how and anything of general application, and we grant the client a licence to use those elements as embedded in the deliverable. Open source and third party components remain under their own licences.

§088. What we need from you

Projects depend on timely input. You agree to provide accurate information, access, content, approvals and a decision maker, and to hold the rights to any material you give us. Delay in your inputs moves the timeline. You are responsible for the lawfulness of the content and data you ask us to publish or process.

§099. Third party components and services

Deliverables often include open source libraries, hosting, payment gateways, plugins and software as a service platforms. Those are supplied under their own terms and pricing, which you accept directly with that provider. We are not liable for a third party changing its terms, pricing, availability or interfaces.

§1010. Confidentiality

Each side will keep the other commercial and technical information confidential, use it only for the project, and protect it with reasonable care. This does not apply to information that is public, independently developed, or required to be disclosed by law. Confidentiality survives the end of the engagement.

§1111. Portfolio and references

We may describe completed work and show it in our portfolio, including the client name and logo, unless the project document says we may not. We will not disclose confidential detail. Tell us in writing if you want a project kept private.

§1212. Warranties and disclaimers

We warrant that we will perform services with reasonable skill and care by suitably competent people. Beyond that, the website and its content are provided as they are, without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the site will be uninterrupted or error free, that defects will be corrected, or that content is complete, current or accurate. Software cannot be guaranteed bug free. Rankings, traffic, conversion and revenue outcomes depend on factors outside our control, so we do not guarantee specific commercial results.

§1313. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, business, anticipated savings or data. Our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by the client to e10 for that engagement in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

§1414. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from content, data or materials you supplied, from your use of a deliverable in breach of these terms or of a third party licence, or from your breach of law. We will indemnify you on equivalent terms against a third party claim that our original bespoke deliverable infringes that party intellectual property rights, provided you tell us promptly and let us handle the defence.

§1515. Term, suspension and termination

Either side may terminate an engagement as set out in the project document. If nothing is stated, either side may terminate for convenience on thirty days written notice, or immediately for material breach that is not cured within fifteen days of notice. On termination you pay for work performed and costs committed up to that date, we hand over the work in progress, and each side returns or deletes the other confidential material. We may suspend access or work where there is non payment, a security risk, or a breach of our acceptable use policy.

§1616. Force majeure

Neither side is liable for delay or failure caused by events beyond reasonable control, including natural disaster, war, civil unrest, epidemic, strike, failure of utilities, internet or cloud infrastructure, or government action. The affected party will notify the other and both will act reasonably to limit the impact.

§1717. Links to other sites

Links from our site to third party sites are provided for convenience. We do not control them, we do not endorse them, and we are not responsible for their content or practices.

§1818. Changes to these terms

We may revise these terms. The current version is always on this page with the date at the top. Changes apply from the date they are posted and do not alter a signed project document already in force. Continuing to use the site means you accept the revised terms.

§1919. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute, and both parties submit to that jurisdiction. Before starting proceedings, each side agrees to attempt good faith resolution through discussion between senior representatives.

§2020. General

If any provision is held invalid, the rest continues in force. A failure to enforce a right is not a waiver of it. Neither side may assign the agreement without the other written consent, except to a group company or in connection with a business transfer. There is no partnership, joint venture, agency or employment relationship between us. These terms, together with the project document and our privacy policy, are the entire agreement on their subject matter.

§21How to contact us

e10 Infotech Private Limited

B-110, Bhoomi Hills, Thakur Village, Kandivali East, Mumbai, Maharashtra, India 400101

• General enquiries: [email protected]
• Privacy and data requests: [email protected]
• Phone: +91 86574 40720

You can also reach us through the contact page.

§22Frequently asked questions

Do these terms override my signed contract with e10?

No. A signed proposal, statement of work or master services agreement takes precedence over these general website terms for that project.

Who owns the software you build for me?

Ownership is set in the project document. As a general position, bespoke deliverables are assigned to you on full payment, while our pre existing tooling and frameworks stay ours and are licensed to you as embedded in the deliverable.

What law governs an engagement with e10 Infotech?

Indian law, with exclusive jurisdiction in the courts at Mumbai, Maharashtra.

Do you guarantee search rankings or revenue?

No. We perform services with reasonable skill and care, but rankings, traffic and revenue depend on factors outside our control, so no specific commercial outcome is guaranteed.

What is your liability cap?

Aggregate liability for an engagement is limited to the fees you paid for that engagement in the twelve months before the claim, except for liability that cannot lawfully be limited.

Can I cancel a project part way through?

Yes, on the notice in your project document, or on thirty days written notice if it is silent. You pay for work performed and costs already committed.

Will you show my project in your portfolio?

We may, including your name and logo, unless the project document says otherwise. Tell us in writing if you want it kept private and we will.

Who pays for third party services like hosting or plugins?

You do, directly with that provider, under their terms and pricing. We can recommend and configure them.

What happens if I am late paying an invoice?

We may pause work after giving notice, and resume once the account is current. Payment terms are in your project document.

Do you sign non disclosure agreements?

Yes. Confidentiality obligations already apply both ways under these terms, and we are happy to sign a separate agreement.

Can I scrape or reuse content from your website?

No. You may view it, but copying, republishing, scraping, reselling or using it to train a model needs our written permission.

How will I know if these terms change?

The date at the top of this page shows the current version. Changes apply from posting and do not alter a project document already in force.